How to use the Client Self Service Portal (Users Guide)

The SSP can be used to reset and unlock your passwords using your FIS Client user account without calling your FIS representative. The first step is to setup your security "Challenge" questions. Once this is done, the answers to these questions can be used for self help, or if you email the FIS Client Support Team , the Support team will ask you for the answers to these questions to verify your identity.

Step 1: (setup your Challenge Questions)

1. Go to https://clientssp.fnfis.com



2. Click on Enter Challenge Questions. Log in with your username and password.



3. Now, you are required to answer a minimum of 5 questions. The answers must contain more than 4 characters and cannot be the same as other answers.

4. Once you fill out at least 5 answers, hit the submit button. This will save your answers and redirect you to the main page.

5. You are now ready to use the system. Hit the logout link at the top. Once you do this, your screen should look like below.



Step 2: (use your options)

Your options are:
Reset password: This allows you to enter your username and reset your password. This should be used if you do not currently know your password. You need to know this password for future needs to login to the SSP and change your password.

Unlock Account: This option should be used to login to the SSP using your username and password to have the SSP check your accounts to see if any of them are locked. If they are and you successfully answer your questions, the SSP will unlock all your accounts.

Change Password: This option is to give you the ability to change your password..

Update information: This option is used to find out how to change your email address.